Kirill Lisitsyn, Co-Founder and CEO of Torus, shared insights for the Payments Intelligence report on evolving payment behaviors in the UK. Key trends include widening gaps between demographic groups, ongoing preference for contact debit cards in daily purchases, and an unshakeable focus on security, especially for high-value transactions.
Payments Intelligence highlights increasing fragmentation of payment methods. Cash remains favored by older and lower-income groups, while wearables and digital wallets are gaining momentum among students and busy households. This reminds us that convenience looks very different for different social groups. Payment habits are diverging rapidly, and overlooking these nuances risks losing entire customer segments.
“For anyone sizing up the market or planning new products, these behavioural gaps are just as critical as the top-line TAM. And of course, the more digital our habits become — the more layered and opaque the scheme fee structures get. Keeping that under control is only growing in importance,” said Kirill Lisitsyn, CEO of Torus.
At Torus, we help build strategies that make payments seamless and accessible for everyone. Our SaaS platform offers unparalleled transparency and control over payment fees and operational processes, enabling card issuers and acquirers to optimize scheme fees and product pricing.
This foundation empowers business growth in the digital era while advancing financial inclusion across all levels.
